01
Find your order details.
Have your order number, customer name, checkout email, and product name ready before you start the request.
Returns & Exchanges
Simple support for every Curlora routine.
Curlora offers free returns and exchanges within 30 days on eligible hair care, styling, tool, and accessory orders. This page explains how to start a request, what condition items should be in, and how our support team guides each next step.
30
Day return and exchange window on eligible items
Free
Returns and exchanges with support approval
24/7
Customer support for order review and guidance
Return Confidence
Keep packaging, order details, and product condition visible when preparing a request.
Request Flow
Guided Process
Four steps to begin.
Please contact support before sending any item back. This helps us verify your order, review eligibility, and provide the correct instructions for your return or exchange.
02
Describe the request.
Tell us whether you prefer a return or exchange, and include a short reason so our team can review your case clearly.
03
Share product condition.
Include relevant details or photos when helpful, especially for damaged, incorrect, missing, or visibly affected items.
04
Wait for instructions.
Do not send items back before receiving support guidance. Unapproved returns may be delayed or difficult to process.
Product Condition
Hair care and styling products should be reviewed carefully before use, and all eligible returns should include original order information.
Eligibility
Timing
Condition
Categories
Approval
What makes an item eligible.
Eligibility depends on timing, product condition, order verification, and the type of request. Our support team reviews each case so your return or exchange can be handled accurately.
Request within 30 days.
Returns and exchanges should be requested within 30 days of delivery for eligible Curlora products.
Keep items complete.
Products should be unused or in acceptable return condition unless the request involves damage, defect, or an incorrect item.
Care, styling, tools, and accessories.
Shampoo, conditioner, scalp care, hair oil, wax, gel, spray, dryers, straighteners, curling irons, brushes, clips, and travel kits may be reviewed for eligibility.
Support guidance is required.
Contact Curlora first and wait for instructions before returning an item so your request can be matched to your order.
Request Types
Clear Routing
Choose the right path.
Different issues require different details. Use the guide below to understand what information helps Curlora review your request quickly and clearly.
Return
Changed your mind.
Send your order number, product name, and reason for return. Keep the item and packaging available while support reviews the request.
Exchange
Need another option.
Tell us what you received and what you would like instead, such as another styling product, accessory, or tool category.
Damage
Item arrived affected.
Include clear photos of the item, outer package, product label, and any visible issue so our team can verify the condition.
Incorrect Item
Order does not match.
Share the item received, the item expected, and your order details so support can review the mismatch and guide the next step.
Important Notes
Before sending a request.
A complete message makes the review process smoother. Please include the details below whenever you reach Curlora about a return or exchange.
1
Order Number
Include the order number connected to the item you want returned or exchanged.
2
Checkout Email
Use the email address entered at checkout so the order can be located correctly.
3
Product Name
List the exact product, such as Hair Oil, Conditioner, Hair Spray, Curling Iron, or Travel Hair Care Kit.
4
Reason And Photos
Add a short reason and include photos when the request involves damage, defect, wrong item, or missing pieces.
Frequently Asked Questions
Return and exchange answers.
Review these common questions before reaching support. They explain Curlora's return window, exchange support, free return policy, and request requirements.
How long do I have to request a return or exchange?
Curlora offers free returns and exchanges within 30 days on eligible items. Please send your request during this window so your order can be reviewed.
Are returns and exchanges free?
Yes. Curlora supports free returns and exchanges within the eligible 30-day window after support approval and instructions.
Can I send an item back before approval?
Please wait for instructions before sending any item back. This helps prevent delays and ensures your request is connected to the correct order.
What information should I include?
Include your order number, checkout email, product name, request type, reason, and photos if the item arrived damaged, incorrect, incomplete, or visibly affected.
Can hair tools and accessories be exchanged?
Eligible hair dryers, straighteners, curling irons, combs, brushes, clips, pins, and travel hair care kits may be reviewed for exchange within the 30-day window.
What if my item arrived damaged or incorrect?
Share your order details and clear photos of the item and packaging. Curlora will review the issue and provide the next step.
How long does delivery usually take for replacement orders?
Curlora standard delivery is typically 3-5 business days after a replacement order has been processed and shipped.
Does Curlora offer ongoing customer support?
Yes. Curlora offers 24/7 customer support for returns, exchanges, shipping questions, order issues, and product guidance.
Need Help?
Prepare your details first.
For the smoothest review, include your order number, checkout email, product name, request type, and any helpful photos. Our support team will guide the correct return or exchange process.
Support Email
support@curlora.xyz
Support Phone
+1 386-811-1321
Business Address
3078 Barbados Lane, Haines City, FL 33844, United States
Support Availability
24/7 customer support for Curlora orders, returns, exchanges, and product questions.
Curlora Returns & Exchanges. Free returns and exchanges within 30 days on eligible hair care, styling, tool, and accessory orders.